Policy
Shipping & Delivery Policy
Effective date: 17 October 2026
This policy explains how orders placed on www.darkclown.in are processed and delivered within India. Delivery estimates are indicative and can vary by destination, courier capacity, weather, public holidays and other circumstances outside our reasonable control.
2.1 — Order Processing
Orders are usually processed after successful payment confirmation or confirmation of a cash-on-delivery order, where COD is offered. Processing may take 1–3 business days, excluding Sundays and public holidays.
Orders placed during sales, product launches or high-volume periods may take longer to process. If there is a significant delay or an item becomes unavailable, we will make reasonable efforts to contact you.
2.2 — Delivery Estimates
After dispatch, standard delivery is estimated at 3–7 business days for many serviceable pin codes. Remote locations may require additional time. These are estimates, not guaranteed delivery dates.
Enter your pin code at checkout, where available, to check serviceability and any delivery estimate shown for your address. If the checkout estimate differs from this general policy, the checkout estimate for that order will guide expectations.
2.3 — Shipping Charges
Applicable shipping, handling or cash-on-delivery charges, if any, will be shown at checkout before you place the order. Free-shipping offers may be subject to minimum order value, location, product or promotional conditions displayed at the time of purchase.
We do not add undisclosed delivery charges after an order is placed, except where the customer expressly agrees to a change or the law permits it.
2.4 — Tracking & Delivery Updates
Once an order is dispatched, we will share the available tracking link or tracking details by SMS, email, WhatsApp or through the order page, depending on the details and systems available.
Tracking may take some time to update after the courier scans the parcel. If tracking has not updated for an extended period, contact our support team with your order number.
2.5 — Correct Address & Customer Availability
Please check your name, phone number, pin code and complete delivery address before submitting the order. Address changes may not be possible after dispatch.
Couriers may contact you to coordinate delivery. If delivery fails because the address is incomplete, the recipient is unavailable or delivery attempts are exhausted, the parcel may be returned to us. Reshipping may involve additional charges where disclosed and legally permitted.
2.6 — Delays, Lost Parcels & Delivery Issues
Delivery can be affected by weather, transport disruption, operational issues, public holidays, restricted-access locations or events beyond our reasonable control.
If the tracking shows delivered but you have not received the parcel, or if a parcel appears lost or arrives damaged, contact us promptly so we can investigate with the courier. Keep the packaging and shipping label for any damage claim.
2.7 — Cash on Delivery (COD)
COD is available only if shown as an option at checkout for the order and pin code. We may use order verification to reduce failed deliveries and fraud.
Please pay only the amount shown on the official order or courier collection details. Never share OTPs, passwords or card PINs with a delivery agent.
Contact
- Email: support@darkclown.in
- Phone / WhatsApp: +91 8800875520
- Website: www.darkclown.in