Return & Exchange Policy

1.1 — Return / Exchange Window

Customers may request a return or exchange within 7 calendar days of delivery, subject to eligibility below. The request must be raised through our customer-support contact details and include the order number.

1.2 — Eligible Items

Items must be unused, unwashed, unworn (other than trying on), unaltered, free from stains, perfume, deodorant marks, damage and pet hair, and returned with original tags, labels, packaging and any included accessories.

Items that are personalised, made to order, clearly marked non-returnable, or otherwise excluded on the product page may not be eligible for a change-of-mind return, to the extent permitted by applicable law.

An item that is defective, damaged, incorrect or materially different from its product description will be assessed separately and handled in accordance with applicable consumer law.

1.3 — How to Request a Return or Exchange

Email support@darkclown.in or contact us at +91 8800875520 with your order number, item name, reason for the request and clear photographs where the item is damaged, defective or incorrect.

Wait for return instructions and approval before sending any parcel. Unapproved, incomplete or improperly packaged returns may be delayed or refused where legally permitted. Please keep the shipping receipt and tracking details until the request is resolved.

1.4 — Quality Check & Resolution

Returned items are inspected after receipt. If the item meets the eligibility requirements, we will confirm the approved resolution, which may be an exchange (subject to stock), refund or another remedy required by law.

If the requested exchange size or product is unavailable, we will contact you to discuss available options. Do not send a replacement item until we confirm the arrangement.

1.5 — Refund Method & Processing

For prepaid orders, approved refunds will generally be initiated to the original payment method. Processing time after approval depends on the payment provider and bank.

For cash-on-delivery orders, we may ask for the minimum bank or payment details needed to process an approved refund. Please share such details only through our verified support channel. We will communicate the refund status.

Any timeline displayed at checkout or required by law will prevail over this general estimate.

1.6 — Return Shipping Charges

If the return is due to a confirmed defect, transit damage or an incorrect item supplied by DARK CLOWN, we will coordinate a reasonable remedy and explain any return-shipping arrangement.

For size, fit, colour preference or other change-of-mind requests, return or reverse-pickup charges may apply if disclosed to the customer before the return is confirmed.

1.7 — Damaged, Defective or Wrong Item

Please contact us as soon as reasonably possible after delivery and share the order number and clear photographs of the outer package, shipping label and issue. Keep the product and packaging until support advises you.

We may investigate with the delivery partner and offer a replacement, refund or other remedy as appropriate under this policy and applicable law.

1.8 — Order Cancellation

Contact us promptly if you want to cancel. Cancellation is possible only before the order has been processed or handed to the courier. If dispatch has already occurred, the return process may apply instead.

If DARK CLOWN cancels an order or cannot fulfil it after payment, any amount paid for the unfulfilled order will be refunded in accordance with applicable law.